How can I apply active listening skills to written communication?

Much of our verbal communication skills can be applied to written communications such as email and text.

• Put aside distractions and focus on the message.
• Read the words, but also pay attention to the tone.
• Notice the punctuation they’ve chosen, such as exclamation marks.
• Don’t start thinking of your reply until you’ve read the entire message.
• Avoid jumping to conclusions or passing judgment until you’ve read the message at least twice.
• If the message is emotional or you feel the need to react or argue, step away from the keyboard.
• When you’re in a calm state of mind, respond respectfully and honestly.
• Make sure you specifically address any concerns listed in the message.
• If the message feels aggressive or pointed, consider moving the conversation to a phone call or in person where you can each get a better read on one another and are less likely to misinterpret what is being said.