Communication Strategies

Interpersonal communication is the exchanging of information, ideas, and feelings between two or more people through verbal or non-verbal methods. It often includes voice, facial expressions, body language, and gestures. Friendliness - A friendly tone, personal question, showing interest or a smile encourages open and honest communication Confidence - Demonstrates [...]

Much of our verbal communication skills can be applied to written communications such as email and text. Put aside distractions and focus on the message. Read the words, but also pay attention to the tone. Notice the punctuation they’ve chosen, such as exclamation marks. Don’t start thinking of your reply [...]