Training and development strategies forms the specialist strand of the HR category. Our courses are sourced from the experiences of thousands of individuals and companies and compiled by our team of subject matter experts and editors, you have access to both established practice and new thinking.

You can read, listen and watch each course in your own time. There are usually around 100 questions to test your knowledge and at the end receive a certificate of achievement. If you prefer, you can also listen to the whole course or read the course book without having to take any tests.

  • Our call centre training course will help improve the phone skills of team members and new employees working in a call centre environment. This will in turn help make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. You will learn the skills to improve productivity and performance. Evaluating metrics and coaching are also used to make sure you can maximise the performance of teams.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. With our Contact Centre training online course, you'll be able to give teams the information and techniques needed to effectively assist your customer base. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.    
  • How to Develop New Managers is a course that will help you identify prospective managers early in the management track, helping the company overall with its long term success and succession planning. Becoming a new manager is a major step for an individual and supporting them is key. Our course will help outline the best practices and share knowledge in showing how to develop well rounded, balanced and confident managers who can fit your organisation’s cultural values and grow with you for the long term.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Experiencing diversity is a part of living within a civilized society. It is our diversity and variety that help organizations to be successful and achieve their goals. Understanding the various forms of diversity makes for a better company and world in general. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. [wc-store-catalog-pdf]
  • In our How to Learn New Skills course for adults, you’ll look at the principles behind what educators know as Bloom’s Taxomony, which looks at four types of knowledge we acquire and the models and ways we can hone our ability to comprehend, learn, remember and recall. Learning is child’s play indeed, but for an adult it’s no longer that simple. The brain finds it harder to absorb and adapt new knowledge, thinking and patterns. It’s one of the reasons we don’t like change. But now more than ever, the business world is moving fast and to keep relevant and current, you need to constantly adapt and learn new skills. Don't get left behind. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Lunch and learn is an American concept which, as it sounds, offers you professional learning & development, networking whilst having the chance to eat together. A great internal tool to launch ideas or maybe a product or service or share key updates, they are usually voluntary to attend and similar to a Village Hall type event. Run informally, you have a 45 minute slot to present, give updates and get key feedback to selective issues. It can bring out great networking, collaboration and sharing best practice between employers. Learning is child’s play indeed, but for an adult it’s no longer that simple. The brain finds it harder to absorb and adapt new knowledge, thinking and patterns. It’s one of the reasons we don’t like change. But now more than ever, the business world is moving fast and to keep relevant and current, you need to constantly adapt and learn new skills. Don't get left behind. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • L&D budgets always get hit first in crisis or downturn. Proving the ROI and hard value to a business is imperative – beyond agreeing that more sales training is needed! But how do you demonstrate value on communication, personal development and coaching skills? Our course on Measuring Results from Training will help you learn the different ways to evaluate training and translate that into real value for the business. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Are you in charge of workplace, compliance or other training requirements? Do you have teams who need to learn compliance, sales, product or other workplace learning? Online learning (both on mobile and computer) has become one of the most efficient ways to learn and deliver learning. Training and education are now delivered on most cellphones, tablets and other devices, all synchronising and allowing you to learn anywhere and anytime and ‘always on’. Our course gives and overview of to the different genres of learning and how they can be applied in the work and educational environments. If you’re a training and HR or management professional looking at this for the first time, this course will give a helpful insight. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Social Learning is a great way to train staff and teams through modelling positive behaviour, by creating an environment to promote participation and bring a culture of learning and cohesion amongst participants. Whether you’re a training professional or not within your organisation, with our course, you will understand the principles and models to put together effective social learning plans and groups that lead to meaningful learning and development for all. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Whether you’re training full-time professionally or running as part of your role, being prepared and forward planning is essential for successful training and education. Our course will provide you the skills to help deliver engaging and compelling workshops. These are areas such as facilitation, handling difficult groups and topics and giving the development that trainees need to excel in their own skills base. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Webinars are a highly effective and low-cost way to deliver targeted content to a large audience. Whether it’s product information and training to staff, agents and partners situated globally or marketing to highly targeted audiences, they provide a live or on-demand way for audiences to connect from around the globe at any time. Our course will give you guidance on putting together and facilitating a great experience for your audience, look at key presentation skills and ways to engage the audience fully. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
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