• Whether it”s the speech you deliver in the boardroom, podium, noticing key body ‘tells’ in a negotiation or simply a one-to-one with a team member, the level of attention you give to communication is a key differentiator in building rapport and gaining influence. Our Communication Strategies course will help you understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees, having a positive impact everywhere throughout the business and in people’s lives.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. With our Contact Centre training online course, you'll be able to give teams the information and techniques needed to effectively assist your customer base. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.    
  • Customer Support used to mean just face to face or phone conversations. With technology today, this has fundamentally changed and includes a host of online solutions from websites, FAQ’s, web chat, phone apps and even chatbots. The customer experience has shifted online and begun long before a purchase is made. Our Customer Support course looks at the new opportunities in customer support available online and how to take advantage of them.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • While online has changed everything for everyone, the principles of marketing still hold strong – communicate with your customer in the way they want. Our marketing fundamentals course will provide you with a great set of skills and basic knowledge to let you market your business online. Remember, content is king online, and that should be the focus of your efforts with this low cost route to a global market. Sign up for our course if you want your business to thrive online. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Using Media and PR (public relations) is one of the most effective ways to give your organisation or yourself profile. It covers many channels and means of communicating from personal networking to appearances at conferences or in traditional media such as print or on television. In addition is the new wave of social media that gives you more control but easy to lose your message in the noise. Our course will give you an overview of many different practical tools that give you the skillset in dealing with the media and public, both in proactive and reactive situations. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • While online has changed everything for everyone, the principles of marketing still hold strong – communicate with your customer in the way they want. Our marketing fundamentals course will provide you with a great set of skills and basic knowledge to let you market your business online. Remember, content is king online, and that should be the focus of your efforts with this low cost route to a global market. Sign up for our course if you want your business to thrive online. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Personal branding is underrated yet a very powerful tool you can develop. It helps you identify your strengths, characteristics and skills as an individual. Understanding what you are, what you aren’t and what you aspire to be will help give focus and help you define yourself at a personal and professional level with a degree of authenticity. In this course you can use the toolkit of skills to help define you, teach you how to control and develop that image you purvey and help you manage the brand of you – in person, online, during a crisis and even in how you dress and project yourself. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.  
  • Many studies have found that public speaking is the number one fear amongst most people – outranking flying, snakes, insects and even death. Ironically, it is also one of the skills that can make or break a person’s career as mastery of public presentations and presenting can leave a powerful, compelling and lasting impression. Our course will give you a good foundational understanding of the toolkit of skills and resources you will need covering medium such as video, powerpoint and even flip charts. You’ll also learn verbal and non-verbal skills to communicate with power and ways of overcoming nervousness – something that everyone faces, even the most experience of presenter.
    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Lead generation and prospecting, is a time honoured skill that has been at the heart of any marketing and sales led business. With the last decade seeing the world move online, this has become a sophisticated industry but with low barriers to entry – ensuring anyone can do it if they do it right. In the age of GDPR compliance and the right to privacy, you have to be on top of what you’re doing, before you even start to evaluate a client’s potential. Leads come in many forms, through meetings, inbound or ourbound phone calls, referrals, online, email, mobile, contact form, complaint. On our course you’ll begin to see how important it is to develop a lead generation programme and work out how to nurture potential clients and avoid less profitable clients or those who could be time wasters. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Learning about social media is as easy as doing it – the risk is that what you do, usually can’t be undone. Weaved into the fabric of everything we do in our professional and personal lives, understanding some of the basics and risks can be more than helpful. Our course doesn’t teach you the latest tricks and trends but instead focuses on some of the hard core facts, advantages and risks in putting yourself, your brand and your organisation online. Before you spend thousands of hours and dollars, get to know the basics – even if it’s just to be down with the kidz! In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Trade shows are still one of the most efficient ways of generating new business, consolidating existing clients and getting a feel for the market overall. Exhibiting at a trade show is a significant investment for any business, both in fees, set-up, collateral and manning stands. You can expect to double the initial cost at least so it should be undertaken with laser like focus, planning and objectives. Being unprepared at a trade show, both as exhibitor and delegate, can lead to a major lost business opportunity. Our course will give you an overview of all you will need to think about when taking the plunge, including pre-show planning, set-up and take-down, attendance on the days and focused messaging and post-show follow up. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.  
  • Webinars are a highly effective and low-cost way to deliver targeted content to a large audience. Whether it’s product information and training to staff, agents and partners situated globally or marketing to highly targeted audiences, they provide a live or on-demand way for audiences to connect from around the globe at any time. Our course will give you guidance on putting together and facilitating a great experience for your audience, look at key presentation skills and ways to engage the audience fully. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
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