This is our collection of most popular purchased and voted courses. It covers the full range of over 100 courses with hundreds of hours of learning available.
Our suite of courses cover both specific requirements such as contact centre and telephone staff training and managing difficult customers through to individual skills development that helps in any sales or service situation.
With over 100 hours of professional training, sourced from the experiences of thousands of individuals and companies and compiled by our team of subject matter experts and editors, you have access to both established practice and new thinking.
You can read, listen and watch each course in your own time. There are usually around 100 questions to test your knowledge and at the end receive a certificate of achievement. If you prefer, you can also listen to the whole course or read the course book without having to take any tests.