Executive Briefings
Why seamless customer service must include messaging
Why seamless customer service must include messaging and social media If your customer service and support isn’t omni-channel you are already behind the curve. Employing omnichannel customer service provides personalisation [...]
Ten soft skills you need and why you need them
Ten soft skills you need The future of business leadership is soft skills. Hard skills such as data analysis and accounting are important for career advancement. However, in a post-pandemic business world of remote collaboration and [...]
How to build your personal productivity skills
How to build your personal productivity Personal productivity is the hot word of the day with business articles chock full of tips for being more productive and new productivity apps emerging by the hour. Yet, [...]
How to interpret body language in the modern workplace
Interpreting body language in the workplace Many articles written about interpreting body language will state that nonverbal messages comprise over 70% of all communication. These statistics, just like body language itself, require context and [...]
Everything you need to know about video calls
Video call etiquette Video conferencing has been rapidly changing the way we do business communications for the past three years, increasing by 48% from 2017-2019. 2020 then saw a 535% rise in the daily traffic [...]
How self-awareness transforms leadership from good to great
Transforming leaders from good to great Self-awareness emerged as a business concept in 2018 but has now moved beyond the realm of celebrity career coaches into the world of essential [...]
How to handle difficult customers
How to Handle Difficult Customers Customers are a company’s greatest asset, and angry customers are their greatest challenge. Providing good customer service is a proven strategy for growing a business, but sometimes [...]
How to develop powerful negotiation skills
How to develop powerful negotiation skills People often associate negotiations with corporate boardrooms or diplomats working on conflict resolution, but everybody negotiates all the time. We constantly make decisions and compromises about where to go [...]
How to manage office politics
How to manage office politics Office politics can be a nightmare for managers. While massive egos exert power and influence through posturing, peacocking, and personal branding, gossip hounds congregate around the water cooler whispering the [...]
Business acumen: How to be a big picture business leader
How to be a Big Picture Business Leader In today’s dynamic business environment, the most effective decision-makers view their business at the macroscale. A Big Picture business leader understands how everything from employee engagement to [...]
Sales and selling: Learn the basics
Sales and selling: Learn the basics The art of sales has become much more sophisticated than it was before the internet turned everyone into discriminating buyers. Potential customers now have access to product and service [...]
Goal setting strategies
Effective Goal Setting is the Backbone of Transformational Leadership We all have life goals, career goals, and personal goals. Yet, despite how familiar we are with goal setting, we’re not [...]
Mindfulness at work and today’s visionaries
How today's visionaries employ mindfulness Mindfulness is the buzzword across a diverse array of industries. Even the US Department of Defence has embraced mindfulness meditation. What is it about this [...]
The art of leadership and Influence
Leadership & Influence: The art of Leadership Even though some people are born leaders, anyone can learn and develop influence and leadership skills. Sometimes, a situation may force you into a leadership role and [...]
Great leadership through emotional intelligence
Emotional intelligence in today's workplace Emotional Intelligence or EQ is emotional awareness and the ability to regulate how you interpret the way people, events, and other variables make you feel. [...]
Strategic communication skills for volatile times
Strategic communication skills in volatile times History may look back on 2021 as the year the workplace changed the way it communicates. From our adoption of communication platforms such as Slack and Zoom [...]
Social Intelligence creating inspiring leadership
Social intelligence and influential leadership We are all socially skilled creatures, albeit to varying degrees. The more social intelligence you have, the more people will see you as inspiring, charismatic, genuine and capable [...]
How developing interpersonal skills can transform you
Develop transformational interpersonal skills Have you ever admired someone who effortlessly worked a room, charming every person they encountered? We often call such an individual a people person or describe [...]
What is true workplace diversity and inclusion?
What is true workplace diversity and inclusion? Recognising and embracing the value of workplace diversity has moved at pace in the business and corporate world in recent years. However, despite the progress, there is [...]
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