Listening and paying close attention to what’s being said
Non-verbal communication – body language, positioning and movement, eye contact, hand gestures, and tone of voice all modify the message.
Friendliness – A friendly tone, personal question, showing interest or a smile encourages open and honest communication
Confidence shows conviction and commitment and that you will follow through.
Empathy – This shows you are listening and respect other opinions.
Open-mindedness – Maintaining a flexible mindset allows you to embrace other people’s points of view.
Clarity – speaking simply, convey your message in as few words as possible
Gestures – Waving, pointing, or using your hands when speaking emphasize and modify what you say
Eye Contact – Using one’s eyes to communicate attraction, affection, hostility, and interest.
Touch can communicate connection, support, congratulations and attraction as well as negative concepts such as condescension.
Space – Using personal space can communicate intimacy, affection, or aggression.
Voice – Timing, pace, volume, tone, and inflection convey everything from enthusiasm to disapproval.