Interpersonal Skills Kit

$29

Interpersonal skills are one of the most powerful and compelling skillsets to develop in any walk of life, whether in a public facing role or whether you want to improve your overall levels of influence and be the unforgettable person in the room. Our course gives you a set of starter tools to open conversations, move them along and progress your influencing skills.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Description

Module 1: Introduction

  • Overview
  • Learning objectives
  • Learning outcomes
  • Case Study
  • Review Questions

Module Two: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Review Questions

Module Three: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Review questions

Module Four: Making Small Talk and Moving Beyond

  • The Four Levels of Conversation
  • Review Questions

Module Five: Moving the Conversation Along

  • Asking for Examples
  • Using Repetition
  • Using Summary Questions
  • Asking for Clarity and Completeness
  • Review Questions

Module Six: Remembering Names

  • Creating a Powerful Introduction
  • Using Mnemonics
  • When you Forget
  • Review Questions

Module Seven: Influencing Skills

  • Seeing the Other Side
  • Building a Bridge
  • Giving In Without Giving Up
  • Review Questions

Module Eight: Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Bringing It All Together
  • Review Questions

Module Nine: Sharing Your Opinion

  • Using I-Messages
  • Disagreeing Constructively
  • Building Consensus
  • Review Questions

Module Ten: Negotiation Basics

  • Preparation
  • Opening
  • Bargaining
  • Closing
  • Review Questions

Module Eleven: Making An Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Review Questions

Part 12: Wrap up

  • Words from the wise
  • Lessons Learned
  • Test results
  • Further Reading
Topics Covered

Topics Covered

Throughout the course you will develop key skills as you cover the following topics

  • Verbal and non-verbal communication skills
  • Making an impact
  • The art of questioning
  • The four levels of any conversation
  • Moving a conversation along at your pace and direction
  • Bringing people along to your way of thinking through influencing
  • Remembering people’s names
  • Negotiating basics
What You'll Learn

What You'll Learn

By the end of this short course on introducing Interpersonal Skills, you will be able to

  • Understand how to start and guide conversations
  • Make a powerful and positive impact on anyone, anywhere
  • Know the basics of professional negotiation skills
Who It's For

Who It's For

This course is for anyone who wants to develop their influencing skills, no matter what line of work or service they are in.

As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many more courses for you, your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at [email protected]

For Businesses

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at [email protected] or hit the Chat button for an instant response

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