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Customer service isn’t just the domain of your organisation’s call centre or Helpdesk. It’s something that every member of staff – even if they’re internally facing – needs to know about. Whether you pick up the phone, write an email or deal directly with people – inside and outside your company.

Our suite of courses cover both specific requirements such as contact centre and telephone staff training and managing difficult customers through to individual skills development that helps in any sales or service situation.

With over 100 hours of professional training, sourced from the experiences of thousands of individuals and companies and compiled by our team of subject matter experts and editors, you have access to both established practice and new thinking.

You can read, listen and watch each course in your own time. There are usually around 100 questions to test your knowledge and at the end receive a certificate of achievement. If you prefer, you can also listen to the whole course or read the course book without having to take any tests.