Communication Strategies


Whether it”s the speech you deliver in the boardroom, podium, noticing key body ‘tells’ in a negotiation or simply a one-to-one with a team member, the level of attention you give to communication is a key differentiator in building rapport and gaining influence. Our Communication Strategies course will help you understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees, having a positive impact everywhere throughout the business and in people’s lives.

Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.



Module One: Introduction

  • Objectives & outcomes
  • Pre-assessment
  • Pre-assignment

Module Two: The Big Picture

  • What is communication?
  • How do we communicate?
  • Other factors in communication
  • Case study
  • Review questions

Module Three: Understanding Communication Barriers

  • An overview of common barriers
  • Language barriers
  • Cultural barriers
  • Differences in time and place
  • Case study
  • Review questions

Module Four: Paraverbal Communication Skills

  • The power of pitch
  • The truth about tone
  • The strength of speed and pace
  • Case study
  • Review questions

Module Five: Non-Verbal Communication

  • Understanding the mehrabian study
  • All about body language
  • Interpreting gestures
  • Case study
  • Review questions

Module Six: Speaking Like a STAR

  • S = Situation
  • T = Task
  • A = Action
  • R = Result
  • Case study
  • Review questions

Module Seven: Listening Skills

  • Seven ways to listen better today
  • Understanding active listening
  • Sending good signals to others
  • Case study
  • Review questions

Module Eight: Asking Good Questions

  • Open questions
  • Closed questions
  • Probing questions
  • Case study
  • Review questions

Module Nine: Appreciative Inquiry

  • The purpose of AI
  • The four stages
  • Examples and case studies
  • Case study
  • Review questions

Module Ten: Mastering the Art of Conversation

  • Level One: Discussing general topics
  • Level Two: Sharing ideas and perspectives
  • Level Three: Sharing personal experiences
  • Our top networking tips
  • Case study
  • Review questions

Module Eleven: Advanced Communication Skills

  • Understanding precipitating factors
  • Establishing common ground
  • Using “I” messages
  • Case study
  • Review questions

Module Twelve: Wrapping Up

  • Words from the wise
  • Lessons learned
  • Completion of action plans and evaluations
Topics covered

Topics covered

Throughout the course you will develop key skills as you cover the following topics

  1. Identifying common barriers to communication
  2. Understand what paraverbal and non-paraverbal communication is
  3. Speak like a STAR
  4. Develop strong listening and questioning skills
  5. Master the art of conversation
What you'll learn

What you'll learn

By the end of this course on communication strategies, you will:

  • Develop great speaking skills
  • Develop the art of conversation in all aspects
  • Understand how to properly question and develop appreciative inquiry
  • Move to an advanced level of skills in communication


Who's it for?

Who's it for?

Prior knowledge

You don’t need any specific prior learning or training to take this course as it covers many areas of communication, whether you’re an experienced communicator or not.

As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.


We have many more courses for your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at [email protected]

For Businesses

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at [email protected] or hit the Chat button for an instant response

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