Conflict Resolution

$19

Conflict is a part of human nature and whenever people come together for any length of time, conflict will inevitably occur. Whether it’s over an issue, set of beliefs or character difference, the effects of unresolved conflict can be long lasting and damaging to a business, its relationships, staff and ultimately to you. Our Conflict Resolution course will give you a seven step process that is proven and can be used and adapted to handle disputes of any size. You will learn crucial conflict management skills, including anger management and using the Agreement Framework along with other strategies and tactics.

Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Description

Module One: Introduction

  • Objectives & Outcomes
  • Pre-assessment
  • Pre-assignment

Module Two: An Introduction to Conflict Resolution

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
  • Case Study
  • Review Questions

Module Three: The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Case Study
  • Review Questions

Module Four: Creating an Effective Atmosphere

  • Neutralising Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Case Study
  • Review Questions

Module Five: Creating Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Case Study
  • Review Questions

Module Six: Focusing on Individual Needs

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership
  • Case Study
  • Review Questions

Module Seven: Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution
  • Case Study
  • Review Questions

Module Eight: Generating Options

  • Generate, Don”t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Case Study
  • Review Questions

Module Nine: Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions
  • Building a Plan
  • Case Study
  • Review Questions

Module Ten: the Short Version of the Process

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps
  • Case Study
  • Review Questions

Module Eleven: Additional Tools

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions
  • Case Study
  • Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Re-cap
  • Results
  • Further Reading
  • Courses you Might Like
Topics Covered

Topics Covered

Throughout the course you will develop key skills as you cover the following topics

  • Identifying the root causes of a conflict
  • Learn the Thomas-Kilmann Instrument
  • Enacting the proven seven stop resolution process
  • Dealing with anger and tension
  • Creating the right conditions and options for a successful resolution
What You'll Learn

What You'll Learn

By the end of this short business course on resolving conflict, you will:

  • Understand the types and sources of conflict
  • Know how to manage a process of resolution and reconciliation
  • Create multiple options that link to positive outcomes all round
Who's it for

Who's it for

This course is for anyone who is responsible for relationships both internally and externally, whether in HR or senior management and dealing with staff, unions or challenging stakeholders.

Prior knowledge

You should ideally have a basic understanding of either HR issues, handling negotiations or maybe contract and relationship management.

As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many more coursesfor you, your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at contact@EnglishLL.com

For Businesses

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at contact@EnglishLL.com or hit the Chat button for an instant response

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