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Facilitation Skills: A Guide

$29

Strong facilitation skills can help make any business decision making process more efficient and effective. By creating and managing a good environment, a good facilitator can orchestrate groups to come together and problem solve key issues for a company. Our course gives participants an understanding of what facilitation is and a toolkit of useful techniques and proven strategies to maximise outcomes from group thinking.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Module 1: Introduction

  • Overview
  • Learning objectives
  • Learning outcomes
  • Case Study
  • Review Questions

Module Two: Understanding Facilitation

  • What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?
  • Review questions

Module Three: Process vs. Content

  • About Process
  • About Content
  • A Facilitator”s Focus
  • Review Questions

Module Four: Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data
  • Review Questions

Module Five: Tuckman and Jensen”s Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing
  • Review Questions

Module Six: Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing
  • Review Questions

Module Seven: Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique
  • Review Questions

Module Eight: Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own
  • Review Questions

Module Nine: Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track
  • Review Questions

Module Ten: About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention
  • Review Questions

Module Eleven: Intervention Techniques

  • Using Your Processes
  • Boomerang it Back
  • ICE It: Identity, Check for agreement, Evaluate how to Resolve
  • Review Questions

Module 12: Wrap up

  • Words from the wise
  • Lessons Learned
  • Your results
  • Further reading

Topics Covered

Throughout the course you will develop key skills as you cover the following topics

  • What facilitation is and why its important and the benefits
  • The difference between process and content
  • Models for building team participation and consensus
  • Dealing with any dysfunctions and difficulties
  • Intervention and direction techniques

What You'll Learn

By the end of this course on facilitation skills, you will be able to:

  • Understand the models and techniques that can drive efficient outcomes from meetings
  • Direct participants to work together and avoid breakdowns
  • Use methods to harness creativity and collaboration that wind up with a series of options and solutions

Who's it for?

This course is for anyone who holds meetings and group discussions or negotiations. Whether you’re experienced or not, this will give you an overview as to the process of maximising productivity from any gathering.

Prior knowledge

Management of the business and its people should be part of your knowledge and experience ideally.  As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many more courses for you, your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at [email protected]

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at [email protected] or hit the Chat button for an instant response

 

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