Workplace Violence

$29

Workplace violence is rarity but a reality that can’t be dismissed. Discrimination and harassment can lead to a hostile environment and left unchecked can escalate into violence. This course will help you recognise certain behaviours and identify warning signs and tendencies in violent individuals and lower the risk of escalating a situation. It will also provide a toolkit of response mechanisms.

Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Description

Module One: Introduction

  • Welcome
  • Course Objectives
  • How it works

Module Two: What is Workplace harassment?

  • How to Identify
  • Costs to your business
  • Case Study
  • Review Questions

Module Three: Identifying The Bully

  • Abusive Workplace Behaviors
  • Bullying and Personality Disorders
  • Narcissism
  • Case Study
  • Review Questions

Module Four: How to Handle Workplace Violence

  • Types of Behavior
  • Target the Behavior, Not the Person
  • Implement an Action Plan
  • Case Study
  • Review Questions

Module Five: Risk Assessment (I)

  • Understanding Anger and Aggression
  • Defusing & De-escalating Strategies
  • Communication Skills
  • Tactical Options
  • Case Study
  • Review Questions

Module Six: Risk Assessment (II)

  • Identifying the Hazard
  • Assessing the Risk
  • Controlling the Risk
  • Evaluating & Review
  • Case Study
  • Review Questions

Module Seven: Being the Victim

  • What Is Not Considered Bullying
  • Steps to take
  • Case Study
  • Review Questions

Module Eight: Checklist for Employers

  • 4 Step Process
  • Addressing all Employees
  • Code of Ethics
  • Policy and Procedures
  • Case Study
  • Review Questions

Module Nine: Interview Process

  • Identify a Bully in the Interview Process
  • Warning Signs
  • Role Play
  • Case Study
  • Review Questions

Module Ten: Investigation Process

  • Advising your Supervisor
  • Lodging the Complaint
  • Initial Response
  • The Investigation
  • The Findings
  • Review & Closure
  • Case Study
  • Review Questions

Module Eleven: Developing a Workplace Harassment Policy

  • Scope
  • Philosophy
  • Principles
  • Intent
  • Options
  • Informal Complaint Process
  • Formal Investigation process
  • Case Study
  • Review Questions

Module Twelve: Closing Thoughts

  • Words from the wise
  • Your scores
  • Further reading
Topics Covered

Topics Covered

Throughout the course you will develop key skills as you cover the following topics

  • Identifying bullies and bullying behaviour
  • Risk assessment
  • Complaints procedures
  • Developing a harassment policy
What You'll Learn

What You'll Learn

By the end of this short business course on workplace violence, you will:

  • Identify and deal with violent situations
  • Spot violent tendencies in an individual
  • Create mandate and policy to deal with such incidents
Who is it for?

Who is it for?

Any manager or HR professional should take this course to understand this key topic.

Prior knowledge

No prior experience is necessary. As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many more coursesfor you, your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at contact@EnglishLL.com

For Businesses

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at contact@EnglishLL.com or hit the Chat button for an instant response

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