Supply Chain Management


Supply Chain Management improves the coordination and relationship between suppliers, producers, and customers. It must be kept at a high level of an organisation in order to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With our Supply Chain Management course, your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.

Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.



Module One: Introduction

  • Welcome
  • Course Objectives
  • How it works

Module Two: Why Supply Chain Management?

  • Customer satisfaction
  • Improving performance
  • Lowering costs
  • Product development
  • Case study
  • Review questions

Module Three: Key Terms (I)

  • Procurement
  • Upstream and downstream
  • Raw material
  • Forecasting
  • Carrying cost
  • Case study
  • Review questions

Module Four: Key Terms (II)

  • Inventory
  • Order generation
  • Order taking
  • Order fulfillment
  • Returns management
  • Case study
  • Review questions

Module Five: Three Levels of Supply Chain Management

  • Strategic
  • Tactical
  • Operational
  • Bullwhip effect
  • Case study
  • Review questions

Module Six: Five Stages of Supply Chain Management

  • Plan
  • Source
  • Make
  • Deliver
  • Return
  • Case study
  • Review questions

Module Seven: The Flows of Supply Chain Management

  • The product flow
  • The information flow
  • The finances flow
  • Data warehouses
  • Case study
  • Review questions

Module Eight: Inventory Management

  • Levels of inventory
  • Just-in-time inventory
  • Keeping accurate records
  • Inventory calculator
  • Case study
  • Review questions

Module Nine: Supply Chain Groups

  • Suppliers
  • Producers
  • Customers
  • Customers’ customers
  • Case study
  • Review questions

Module Ten: Tracking and Monitoring

  • Dashboard
  • RFID”s
  • Alert generation
  • Stock Keeping Unit (SKU)
  • Case study
  • Review questions

Module Eleven: Supply Chain Event Management

  • Inventory alerts
  • Supplier alerts
  • Bottlenecking
  • Being proactive
  • Case study
  • Review questions

Module Twelve: Closing Thoughts

  • Words from the wise
  • Lessons learned
  • Your scores
  • Evaluation form
  • Further reading

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