First, take a deep breath. Here are 10 ways from Inc.com: Utilize an assertive style of communicating. Emotionally intelligent people know how to communicate their opinions and needs directly while still respecting others. Respond instead of reacting to conflict. An emotionally intelligent person knows how to stay calm during stressful [...]
An emotionally intelligent person can control their behavior/emotions and perceive those of others well. Through awareness and self-regulation, we place ourselves in a calm, clear mindset conducive to success.
Emotions drive behavior, and how we behave in the workplace impacts organizational success. Emotionally intelligent people typically build stronger relationships and achieve greater success in life.
IQ is a measure of your ability to solve problems, use logic, and grasp complex ideas. EQ is a measure of your ability to recognize emotions in yourself and others and use that awareness to guide your decisions.
Yes, EQ is particularly important in the service industry, especially when handling customer complaints. However, any time people are involved, emotional intelligence is important.
Emotional intelligence Is your ability to understand and respond to your emotions in ways that generate positive outcomes in everything from personal relationships to career advancement. Strong emotional intelligence allows you to manage stress and emotions that can impact your health, undermine your career, make social situations awkward, and [...]