Supervising Others

$29

Supervising others is the first stage on a management career. Between managing your own time, project and objectives, helping team members solve problems and supporting peers, the week soon disappears. With our Supervising Others course, you can learn to maximise your efficiency, develop management skills such as delegation, time management and setting both goals and expectations, resolving conflict and disciplining staff.

Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Description

Module One: Introduction

  • Welcome
  • What you’ll learn
  • How it works

 Module Two: Setting Expectations

  • Defining the Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting Expectations in Writing
  • Case Study
  • Review Questions

Module Three: Setting Goals

  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals
  • Case Study
  • Review Questions

Module Four: Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach
  • Case Study
  • Review Questions

Module Five: Degrees of Delegation

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence
  • Case Study
  • Review Questions

Module Six: Implementing Delegation

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation
  • Case Study
  • Review Questions

Module Seven: Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback
  • Case Study
  • Review Questions

Module Eight: Managing Your Time

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Case Study
  • Review Questions

Module Nine: Resolving Conflict

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Case Study
  • Review Questions

Module Ten: Tips for Special Situations

  • What to Do If You’ve Been Promoted from within the Team
  • What to Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Case Study
  • Review Questions

Module Eleven: A Survival Guide for the New Supervisor

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!
  • Case Study
  • Review Questions

Module Twelve: Closing Thoughts

  • Lessons Learned
  • Words from the wise
  • Your results
  • Further reading
Topics covered

Topics covered

Throughout the course you will develop key skills as you cover the following topics

  • Setting goals and expectations
  • Assigning and delegating work
  • Time management
  • Team management
  • Conflict resolution
  • Getting support
What You'll Learn

What You'll Learn

By the end of this short business course on supervising others you will:

  • Understand the key principles of supervision and management
  • Support your team in the right way
  • Delegate and manage your time effectively
Who is it for?

Who is it for?

Anyone who is in management.

Prior knowledge

Understand hiring and basic HR principles and most of all have understood and know how to create and keep teams focused and onside.

As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many courses for your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at [email protected]

 

For Businesses

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at [email protected] or hit the Chat button for an instant response

 

You may also like…

Go to Top