This is a tough conversation. Ensure you carefully note the customer journey and present it to your boss. Explain why you think it’s time to move on and how you can use the free time to better serve other customers.
Every situation is different and will require different customer engagement strategies. Weigh the costs of making a customer happy against those of letting them go.
The customer isn’t always right, but often they are. You must decide how to prioritize your needs against those of your customers. However, never turn your bad day into a bad customer experience.
A win-win negotiation is a careful exploration of both your position and that of your opposite number, to find a mutually acceptable outcome that gives you both as much of what you want as possible.
Negotiating is more than conversations about whether you buy or sell. Almost everyone negotiates for something every day. Negotiating with a real estate agent on a house Negotiating with a difficult client who lodged a complaint Negotiating service or supply agreements with vendors Negotiating a dispute resolution with an attorney [...]
Leverage is the power that one side of a negotiation has to influence the other side to move closer to their negotiating position.
A clear idea of the value you bring to the proposed deal.
Business negotiation is a process between two or more parties, seeking to discover common ground and reach an agreement to settle a matter of mutual concern, resolve a conflict, or exchange value.
According to the Harvard Business Review, productivity can drop up to 40% when we multitask. This is because we are switch-tasking, not multitasking. Your attention is splintered between the different jobs you're trying to complete in your workday. Single-tasking and remaining focused is a more effective way of being [...]
A flow state is where a person is fully immersed in a feeling of energized focus, It is also known as being in the zone. You can use the attention management techniques outlined above to hone your focus on what needs to be done and immerse yourself in the [...]