Conflict is a part of human nature and whenever people come together for any length of time, conflict will inevitably occur. Whether it’s over an issue, set of beliefs or character difference, the effects of unresolved conflict can be long lasting and damaging to a business, its relationships, staff and ultimately to you. Our Conflict Resolution course will give you a seven step process that is proven and can be used and adapted to handle disputes of any size. You will learn crucial conflict management skills, including anger management and using the Agreement Framework along with other strategies and tactics.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.-
Delivering constructive criticism is one of the difficult conversations that make up some of the toughest challenges you face in a leadership role. If done correctly, it can deliver many benefits to your organisation and the individual. It has to be planned, managed and delivered in a certain way so as to avoid long term negative outcomes and bring the individual along with you. Our course will help you deliver effective feedback to demonstrate that management cares about an individual and will invest time and effort into their career development. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Crisis Management is as important an approach as financial and personnel management. Having a clear and effective programme in place can mean the success or failure of a company for the long term as well as affecting profitability and reputation. You should have a plan in place to identify and assess risk, respond accordingly and have disaster recovery ready. Our course focuses on crisis management within your company and will help you recognise the warning signs, help avoid such situations and develop skills to manage it.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job. This has had an impact, particularly on those that are not equipped with the skills or knowledge to deal with these issues. Our Human Resource Management course will give managers the basic tools to handle numerous situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This online course will provide your participants those skills and assist them with certain Human Resource situations.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Workplace conduct is an issue that costs industry millions each year through conflict, dispute, arguing and even violence between staff. This course focuses on the core issue of civility and respect amongst and towards fellow staff and how to ensure a positive, polite and respectful environment exists for all. This course looks at the typical cause and effect and the skills needed by management to effectively ensure that civility is systemic throughout an organisation. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.