Customer Support used to mean just face to face or phone conversations. With technology today, this has fundamentally changed and includes a host of online solutions from websites, FAQ’s, web chat, phone apps and even chatbots. The customer experience has shifted online and begun long before a purchase is made. Our Customer Support course looks at the new opportunities in customer support available online and how to take advantage of them.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.-
The digital online world has fundamentally changed most facets of work, private and public life. It’s harder to keep a presence offline than online as nearly everybody has a public profile of sorts, whether on social media, company websites, private and public databases. But there are many pitfalls and risks to maintaining a digital presence as a good digital citizen means new skills and thinking required. Our course looks at some of the common sense points that you may not have considered. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Social media’s impacts and power on all aspects of life need no explanation. It’s become a way of life, changed habits and is the way people communicate in what can be a potentially addictive and pernicious way. Our course looks at how to handle its existence in the workplace through instruments like policy documents, along with education on social etiquette and the pitfalls and benefits of it as a channel. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.