The Generation Gap at Work

$39

Mature businesses are working more across borders, cultures and generations as the benefits of alternative thinking are given their rightful place As older staff delay their retirement and younger people enter the workforce, there are distinct differences and challenges to face. Our course will help you understand the influences of each of the named generations from Baby Boomers to Millennials. Learning how to manage generation gaps will help you become a better manager and colleague.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Module One: Introduction

  • Welcome
  • Course Objectives
  • How it works

Module Two: History 

  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?
  • Review Questions

Module Three: Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style
  • Review Questions

Module Four: Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style
  • Review Questions

Module Five: Generation X”s

  • Their Background
  • Their Characters
  • Their Working Style
  • Review Questions

Module Six: Generation Y”s (Millennial)

  • Their Background
  • Their Characters
  • Their Working Style
  • Review Questions

Module Seven: Differentiations Between Generations

  • Background
  • Attitude
  • Working Style
  • Life Experience
  • Review Questions

Module Eight: Finding Common Ground

  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge
  • Review Questions

Module Nine: Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes
  • Review Questions

Module Ten: Conflict Management (II)

  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create a Succession Plan
  • Review Questions

Module Eleven: The Power of four

  • Benefits of Generation Gaps
  • How to Learn From Each Other
  • Embracing the Unfamiliar
  • Review Questions

Module Twelve: Closing Thoughts

  • Words from the wise
  • Lessons learned
  • Your scores
  • Evaluation form
  • Further reading

Topics Covered

Throughout the course you will develop key skills as you cover the following topics

  • Understand the differences in the characteristics of each generation
  • Finding common ground
  • Handling conflict resolution

 

What You'll Learn

By the end of this course on understanding generation gaps, you will be able to

  • Facilitate the cultural differences between age groups
  • Identify and resolve any potential conflict arising
  • Manage teams of diverse background and experience

Who It's for?

This course is for anyone managing teams that are inter-generational and diverse As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many more courses for your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at [email protected]

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at [email protected] or hit the Chat button for an instant response

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