Emotional Intelligence – a Guide

$29

Emotional Intelligence or EQ (Emotional Quotient) is one of the fundamental skills of adult and working life, at the heart of self-awareness and self-management. Your ability to react, your motivation and overall behaviour, both personally and professionally, are governed by your EQ levels and it is an area of growth every adult should have as part of their personal development.

If it’s your first time exploring this concept, our course will give you an understanding of its power and how harnessing your Emotional Intelligence will give you more control over your actions and emotions, impacting you positive in every facet of your life.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Module 1: Introduction

  • Overview
  • Learning objectives
  • Learning outcomes
  • Case Study
  • Review Questions

Module Two:What is Emotional Intelligence

  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy
  • Review questions

Module Three:Four Skills in Emotional Intelligence

  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions
  • Review questions

Module Four:Verbal Communication Skills

  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity
  • Review questions

Module Five:Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It”s Not What You Say, It”s How You Say It
  • Review questions

Module Six:Social Management and Responsibility

  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language
  • Review questions

Module Seven:Tools to Regulate Your Emotions

  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up
  • Review questions

Module Eight:Gaining Control

  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together
  • Review questions

Module Nine:Business Practices (I)

  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively
  • Review questions

Module Ten:Business Practices (II)

  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism
  • Review questions

Module Eleven:Making an Impact

  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive
  • Review questions

Module 12: Wrap up

  • Words from the wise
  • Lessons Learned
  • Action plans

Topics Covered

Throughout the course you will understand and recognise some of the key concepts in this course such as:

  • Understanding and managing emotions
  • Focused listening and questioning skills
  • Five key non-verbal communication skills
  • Coping strategies in different scenarios
  • Use of Emotional Intelligence in the workplace
  • Making impactful differences

 

What You'll Learn

By the end of this course you will have learnt concepts in how to:

  • Understand the importance of emotional awareness in your life and work
  • Be aware of ways to self manage and self regulate your instinctive responses
  • Make a powerful impact and difference in all you do in all walks of your life

Who's it for?

This course is pretty much for any adult functioning in society who’s not come across the term before. A lot you will recognise and naturally have but understanding the concepts will benefit everyone. It will particularly help you as you aspire to grow your leadership and influence skills.

Prior knowledge

As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many more courses for you, your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at [email protected]

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at [email protected] or hit the Chat button for an instant response

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