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Problem Solving Skills Course

$29

Successful problem solving has a process and methodology behind it that can be learned and applied to any problem – large or small. Numerous studies by psychologists and business experts has found that you can use a proven set of skills and tools such as brainstorming, mind-mapping to for accurate problem identification in order to find the right solutions. Our course will give you an overview to all these tools and their practical uses to help hone and develop your skills in this key area and discipline that can have wide benefits for any business.

In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.

Description

Part 1: Introduction

  • Overview
  • Learning objectives
  • Learning outcomes
  • Case Study
  • Review Questions

Module Two: The Problem Solving Method

  • What is a Problem?
  • What is Creative Problem Solving?
  • What are the Steps in the Creative Solving Process?
  • Review Questions

Module Three: Information Gathering 

  • Understanding Types of Information
  • Identifying Key Questions
  • Methods of Gathering Information
  • Review Questions

Module Four: Problem Definition

  • Defining the Problem
  • Determining Where the Problem Originated
  • Defining the Present State and the Desired State
  • Stating and Restating the Problem
  • Analyzing the Problem
  • Writing the Problem Statement
  • Review Questions

Module Five: Preparing for Brainstorming

  • Identifying Mental Blocks
  • Removing Mental Blocks
  • Stimulating Creativity
  • Review Questions

Module Six: Generating Solutions (I) 

  • Brainstorming Basics
  • Brainwriting and Mind Mapping
  • Duncker Diagrams
  • Review Questions

Module Seven: Generating Solutions (II)

  • The Morphological Matrix
  • The Six Thinking Hats
  • The Blink Method
  • Review Questions

Module Eight: Analyzing Solutions

  • Developing Criteria
  • Analyzing Wants and Needs
  • Using Cost/Benefit Analysis
  • Review Questions

Module Nine: Selecting a Solution

  • Doing a Final Analysis
  • Paired Comparison Analysis
  • Analyzing Potential Problems
  • Review Questions

Module Ten: Planning Your Next Steps

  • Identifying Tasks
  • Identifying Resources
  • Implementing, Evaluating, and Adapting
  • Review Questions

Module Eleven: Recording Lessons Learned

  • Planning the Follow-Up Meeting
  • Celebrating Successes
  • Identifying Improvements
  • Review Questions

Part 12: Wrap up

  • Words from the wise
  • Lessons Learned
  • Action plans

Topics Covered

Throughout the course you will develop key skills as you cover the following topics

  • Understanding the steps in solving any problem
  • Developing skills to accurate define what the problem is
  • Generating multiple options and solutions, analysing and choosing the right one

What You'll Learn

By the end of this course on problem solving skills, you will be able to

  • Define and use the process that will help identify any problem, no matter what it’s size
  • Bring people and teams into your way of thinking
  • Create multiple options and solutions, all with analysis behind them, and make informed choices

Who's it for?

This course is for anyone who needs to work on projects, business problems or tasks. The particular area or function doesn’t matter.

Prior knowledge

Management of the business and its people should be part of your knowledge and experience.  As you develop your career, there will be a constant requirement to not only refresh and update existing technical learning but also to develop new skills and ways of thinking and behaving.

Technical Skills

Whether you’re in production, distribution, sales, finance, human resources or management your technical skills will always need to keep up with the latest developments in technology and change. The learning for this will generally come from your peers, industry trends and specialised training.

New skills

However, as you move up in seniority through an organisation or become and entrepreneur, you will be faced with learning a much wider array of skills. You will need to learn how to be a generalist but with the ability to look at the whole of a business and how it all interlocks.

People Skills

Most importantly, you will need to master your own behaviours and character and emotional intelligence in order to influence, inspire and bring people along with your vision.

Your career, personal and professional development should never stop, whether you are learning because of a company or professional body requirement or whether you are just wanting to grow.

ALWAYS BE LEARNING!

We have many more courses for you, your business or organisation. Get in touch about how to get our courses available to your organisation or fellow learners at [email protected]

 

For Businesses

Are you looking for a comprehensive learning solution for you and your teams? We have a portfolio of over 150 business short courses that are available online and on-demand. These ready to go courses cover all key areas of a business from finance & operations, sales & marketing, human resources to administration and management. As well as hard skills that range from elementary to advanced, there is an array of people and soft skill development.

Our e-learning is comprehensive, up to date and produced by a high quality learning and editorial team. It combines the latest in business thinking with the latest in learning technology. Learning can be delivered wholly online through self-study, with virtual tutor support or in a group & classroom environment by our qualified trainers.

  • All online learning is tracked and courses can be used as part of a personal development plan for staff
  • Learners can study out of hours or in breaks with bite-size learning
  • Get back end management reports on learner progress
  • Cost efficiently solve any compliance, insurance, regulatory, union or staff association requirements
  • Save on staff training and CPD costs
  • Choose and pay for only the courses you need or look at our library models for even greater value
  • No lock-in contracts – pay monthly or get a handsome discount for annual and multi-year deals
  • No big installations necessary – a simple web browser is all you need to get started
  • New courses being added all the time

Get in touch at [email protected] or hit the Chat button for an instant response

 

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