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High quality professional Human Resources within an organisation will deliver profound and prolonged benefits to a business. As well as the technical and day to day requirements of personnel management, there are great opportunities to learn, instils and develop strong cultural values that emanate across the organisation and become an essential part of your brand values.

Our courses cover many elements of the HR sphere and any leader and manager should familiarise themselves with some of the many courses we have.

With over 250 hours of professional training, sourced from the experiences of thousands of individuals and companies and compiled by our team of subject matter experts and editors, you have access to both established practice and new thinking.

You can read, listen and watch each course in your own time. There are usually around 100 questions to test your knowledge and at the end receive a certificate of achievement. If you prefer, you can also listen to the whole course or read the course book without having to take any tests.

  • Anger can be a very damaging condition in anyone’s life, particularly if left to escalate and untreated. It can affect your work, personal life and relationships and have devastating consequences, even resulting in criminal prosecution and a legacy that will stay with you for years. While anger is a normal reaction that everyone experiences, it’s how you identify it, manage it in an effective way, turning that energy to positive effect. This course will give you a constructive approach and tools to identify triggers and coping strategies when you get angry. Note: This course is not intended as a replacement for professional help and guidance. Professional help should always be sought, especially if there is risk to a person and those around them. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Anxiety and stress in the workplace can be one of the leading causes of sickness, absence and under performance It can hit anyone and be pernicious and destructive if not dealt with and managed. Our course on managing anxiety will give key resources and skills to help identify its symptoms and manage it when it hits you or anyone in your teams. You will be better suited to coping with these very common situations. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Our call centre training course will help improve the phone skills of team members and new employees working in a call centre environment. This will in turn help make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. You will learn the skills to improve productivity and performance. Evaluating metrics and coaching are also used to make sure you can maximise the performance of teams.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Change management is faced by most business leaders on a regular business cycle basis. This can often be brought about by internal factors as expansion, re-trenching, merger & acquisition or re-financing a business. External drivers such as changes in trends and in particular technological factors that disrupt are now a regular part of the business landscape. Our course on Change Management will give any leader the right tools to implement changes more smoothly and to have them accepted more easily.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Annual reviews are now a key instrument in most businesses. An annual review can keep staff focused and engaged.   Giving feedback on positive attributes and areas for development is a pathway to success. With our Conducting Annual Reviews course, you can discover how to construct and conduct a well designed annual review. Define the categories for the review, link it to reward and compensation and use it to target and increase performance through the entire organisation.
      Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Conflict is a part of human nature and whenever people come together for any length of time, conflict will inevitably occur. Whether it’s over an issue, set of beliefs or character difference, the effects of unresolved conflict can be long lasting and damaging to a business, its relationships, staff and ultimately to you. Our Conflict Resolution course will give you a seven step process that is proven and can be used and adapted to handle disputes of any size. You will learn crucial conflict management skills, including anger management and using the Agreement Framework along with other strategies and tactics.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Delivering constructive criticism is one of the difficult conversations that make up some of the toughest challenges you face in a leadership role. If done correctly, it can deliver many benefits to your organisation and the individual. It has to be planned, managed and delivered in a certain way so as to avoid long term negative outcomes and bring the individual along with you. Our course will help you deliver effective feedback to demonstrate that management cares about an individual  and will invest time and effort into their career development. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. With our Contact Centre training online course, you'll be able to give teams the information and techniques needed to effectively assist your customer base. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.    
  • Crisis Management is as important an approach as financial and personnel management. Having a clear and effective programme in place can mean the success or failure of a company for the long term as well as affecting profitability and reputation. You should have a plan in place to identify and assess risk, respond accordingly and have disaster recovery ready. Our course focuses on crisis management within your company and will help you recognise the warning signs, help avoid such situations and develop skills to manage it.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • How to Develop New Managers is a course that will help you identify prospective managers early in the management track, helping the company overall with its long term success and succession planning. Becoming a new manager is a major step for an individual and supporting them is key. Our course will help outline the best practices and share knowledge in showing how to develop well rounded, balanced and confident managers who can fit your organisation’s cultural values and grow with you for the long term.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Experiencing diversity is a part of living within a civilized society. It is our diversity and variety that help organizations to be successful and achieve their goals. Understanding the various forms of diversity makes for a better company and world in general. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. [wc-store-catalog-pdf]
  • Effective performance management is about ensuring staff and the organisation they work for are focused on the same priorities. It goes to the heart of the business by improving production, reducing waste and helping individuals have focused targets that are achievable and can be met, creating win-win and aligned relationships. Our course will help give you the tools and skills to help close any gaps between the skill sets of an employee and the expectations put on them. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Employee on-boarding is an essential process for any company as part of their total recruitment procedure and investment and it should be treated with as much importance as the hiring and training process. In this age of hard to please millennials, who are more selective as to how they work and who they work with, the right programme, messaging of values, ethos, rules and regulations will create the right initial impressions for new hires. It will make a material difference to staff turnover. With our employee on-boarding course, you will understand what it takes to design a programme, get the right message and set & manage expectations. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Recruiting employees is perhaps one of the hardest and most overlooked areas of a business and essential to success. Any great business leader will tell you that the success of the company rests with its people and that starts with choosing the right talent long before you groom and evolve anyone. Many companies simply wait for talent to arrive, advertising a position and hoping. Actively seeking out the right kind of candidate is a sure fire way to find the right talent. Our course will help you understand how to find, interview and recruit the right candidate for you. It’s a huge investment from the outset and getting it wrong can be expensive on many fronts whether financially or through loss of morale and bad feeling and poor productivity. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Dismissing or firing employees is never easy, whatever the unfortunate circumstances. While it should always be treated as a last resort, it’s important that all avenues have been explored before proceeding. As well as understanding the principles, you will also need to know the legal and any other relevant implications to the process. With our course you will begin to see how important it is to develop a core set of skills to managing this process if and when it is time to let an employee go. NOTE: This course does not constitute legal advice in any way or form, merely outlining some of the best practice procedures you should consider. You should ALWAYS consult with a legal and HR professional who knows local employment laws. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • The health and wellness of all staff should be a key priority for any successful and values led business. Your organisation should be contributing to the overall happiness and wellbeing of all who work for you. With our course, you will be able to look at common issues of health and preventative care through to workplace conflict and stress. Health and wellbeing of staff is the responsibility of the whole company so take it seriously. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Good hiring strategies hit both ends of the P&L in terms of generating long term growth in revenues and savings. Every successful business leader will tell you that the fundamental success of their company is down to its people more than its products or services. Hiring the right people is about more than just ability. They say hire for character, train for skill. The trick is getting the right mix of skills, attitude and cultural fit. Our Hiring Strategies course will help you understand how to seek the right candidate and give you the necessary tools to find the right people for you.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.  
  • In our How to Learn New Skills course for adults, you’ll look at the principles behind what educators know as Bloom’s Taxomony, which looks at four types of knowledge we acquire and the models and ways we can hone our ability to comprehend, learn, remember and recall. Learning is child’s play indeed, but for an adult it’s no longer that simple. The brain finds it harder to absorb and adapt new knowledge, thinking and patterns. It’s one of the reasons we don’t like change. But now more than ever, the business world is moving fast and to keep relevant and current, you need to constantly adapt and learn new skills. Don't get left behind. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job. This has had an impact, particularly on those that are not equipped with the skills or knowledge to deal with these issues. Our Human Resource Management course will give managers the basic tools to handle numerous situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This online course will provide your participants those skills and assist them with certain Human Resource situations.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Job search is part of any career development, particularly in this day and age where there are no jobs for life any more. With more and more competition for posts, the creation of global online job portals, you get to see so many opportunities but can be one of hundreds of applicants. So how do you stand out and how do you find the right role? How do you build a winning resume that gets attention, how do you network? What happens when you get your interview and where do you find help in all this? Our course will give you a good overview in how to find the right role for you, assess your skills and get that job. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Lunch and learn is an American concept which, as it sounds, offers you professional learning & development, networking whilst having the chance to eat together. A great internal tool to launch ideas or maybe a product or service or share key updates, they are usually voluntary to attend and similar to a Village Hall type event. Run informally, you have a 45 minute slot to present, give updates and get key feedback to selective issues. It can bring out great networking, collaboration and sharing best practice between employers. Learning is child’s play indeed, but for an adult it’s no longer that simple. The brain finds it harder to absorb and adapt new knowledge, thinking and patterns. It’s one of the reasons we don’t like change. But now more than ever, the business world is moving fast and to keep relevant and current, you need to constantly adapt and learn new skills. Don't get left behind. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • L&D budgets always get hit first in crisis or downturn. Proving the ROI and hard value to a business is imperative – beyond agreeing that more sales training is needed! But how do you demonstrate value on communication, personal development and coaching skills? Our course on Measuring Results from Training will help you learn the different ways to evaluate training and translate that into real value for the business. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Recruiting Millennials has become a specific area of expertise as the new age and more technically skilled, savvy and demanding new hire has more choice open to them. Our on-boarding millennials course will take you through the differences in the new workforce and how to handle their arrival, welcome and integration into the business. On-boarding employees is a secure investment that will pay dividends in getting the right cultural fit, developing skills and knowledge and value to your company.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Are you in charge of workplace, compliance or other training requirements? Do you have teams who need to learn compliance, sales, product or other workplace learning? Online learning (both on mobile and computer) has become one of the most efficient ways to learn and deliver learning. Training and education are now delivered on most cellphones, tablets and other devices, all synchronising and allowing you to learn anywhere and anytime and ‘always on’. Our course gives and overview of to the different genres of learning and how they can be applied in the work and educational environments. If you’re a training and HR or management professional looking at this for the first time, this course will give a helpful insight. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Workplace safety, as well as being governed by statute, is a moral obligation for all businesses to ensure that everyone who works for you can be sure they are coming to an environment that isn’t harmful and damaging. Our course helps you review common hazards and safety measures that will give you the tools to create policy that goes beyond minimum legal requirement and helps you anticipate hazards, prevent injury and attack and keep employees wellbeing at the centre of your business. Note: This course does not replace advice and compliance planning you should make in order to meet your local and national legal requirements. You should always check directly with the government or other department for your legal requirements. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Social Learning is a great way to train staff and teams through modelling positive behaviour, by creating an environment to promote participation and bring a culture of learning and cohesion amongst participants. Whether you’re a training professional or not within your organisation, with our course, you will understand the principles and models to put together effective social learning plans and groups that lead to meaningful learning and development for all. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Social media’s impacts and power on all aspects of life need no explanation. It’s become a way of life, changed habits and is the way people communicate in what can be a potentially addictive and pernicious way. Our course looks at how to handle its existence in the workplace through instruments like policy documents, along with education on social etiquette and the pitfalls and benefits of it as a channel. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Talent Management in a company will pay great dividends on investment but requires special effort and attention. The leaders of the world’s greatest companies will always tell you that their people are their greatest asset. With a strong talent management programme you are developing a more skilled and loyal workforce and attracting more skilled new hires, which is particularly challenging when recruiting millennials. Our Talent Management course will give insights and guidance on how the world’s best companies are running their programmes, which can also provide you with the same long term growth and stability.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Mature businesses are working more across borders, cultures and generations as the benefits of alternative thinking are given their rightful place As older staff delay their retirement and younger people enter the workforce, there are distinct differences and challenges to face. Our course will help you understand the influences of each of the named generations from Baby Boomers to Millennials. Learning how to manage generation gaps will help you become a better manager and colleague. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Whether you’re training full-time professionally or running as part of your role, being prepared and forward planning is essential for successful training and education. Our course will provide you the skills to help deliver engaging and compelling workshops. These are areas such as facilitation, handling difficult groups and topics and giving the development that trainees need to excel in their own skills base. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Webinars are a highly effective and low-cost way to deliver targeted content to a large audience. Whether it’s product information and training to staff, agents and partners situated globally or marketing to highly targeted audiences, they provide a live or on-demand way for audiences to connect from around the globe at any time. Our course will give you guidance on putting together and facilitating a great experience for your audience, look at key presentation skills and ways to engage the audience fully. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Workplace conduct is an issue that costs industry millions each year through conflict, dispute, arguing and even violence between staff. This course focuses on the core issue of civility and respect amongst and towards fellow staff and how to ensure a positive, polite and respectful environment exists for all. This course looks at the typical cause and effect and the skills needed by management to effectively ensure that civility is systemic throughout an organisation. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • The workplace has been fundamentally changing over recent years, moving towards being more open, accepting and understanding of the differences in its staff and how diversity adds value. Leading global businesses embrace this while governments force those who slow or refusing to change with the times. Through our Workplace Diversity course, you will understand what diversity is in its many forms, deal with it in practical terms as well as intellectually and emotionally and handle circumstances where there is still resistance to change. Note: This course gives guidance and you should always be aware of your local legal obligations.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Harassment in the workplace is a serious issue with potentially long term damaging effects on individuals and major implications to the organisation as many high profile media stories have shown throughout the last year. Harassment can manifest itself racially, sexually, culturally or directed at those with disabilities or physically in the form of bullying. Not only is it unpleasant, in certain cases its illegal. Our Workplace Harassment course gives you the tools to recognise harassment. It will also help you understand the rights and responsibilities in creating a safe environment for everyone. Note: This course in no way constitutes legal advice and you should refer to your local laws for full guidance.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
  • Workplace violence is rarity but a reality that can’t be dismissed. Discrimination and harassment can lead to a hostile environment and left unchecked can escalate into violence. This course will help you recognise certain behaviours and identify warning signs and tendencies in violent individuals and lower the risk of escalating a situation. It will also provide a toolkit of response mechanisms.

    Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.

    In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
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