Having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation are brought in as talking points, you’ll want to feel fully confident you understand the concepts and meanings. Our Budgets and Finance course will give you a solid foundation in finance. We cover topics around financial statements, budgets, forecasting, purchasing and financial law.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.-
It is not possible to control or manage 100% of risk, but knowing what do before, during, and after an event will mitigate the damage and harm. Identifying potential hazards and risks and making it part of the day to day business is important. With our Risk Assessment and Management course you will learn risk management techniques, assess possible business impact and develop disaster recover plans and control measures, both internally and externally. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. It’s about being savvy commercially and financially and seeing an end to end opportunity and equation. Not all business or sales are profitable and thinking on your feet is as much an art as a skill. Our Business Acumen course will give you the financial literacy and business sense you need and an advantage others wished they had. It will help you recognise opportunities and learning events, manage risk better and increase your critical thinking. This course has the ability to influence your whole organisation and give you that extra edge.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
A company"s ethics will determine its reputation and good business ethics are essential for the long-term success of an organisation. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. A company"s ethics will have an influence on all levels of business, influencing all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way ethics are developed.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Financial literacy of basic accounting concepts is one of the key skills you need to have as you develop your career. Our Basic Bookkeeping course is for you if you are running a small business, managing departments in large companies or starting out on a career in accounting and looking for a glimpse into your future worklife. You will learn the basic terms and concepts that will stand you in good stead for any future career as well as your personal life with financial planning matters.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Customer Support used to mean just face to face or phone conversations. With technology today, this has fundamentally changed and includes a host of online solutions from websites, FAQ’s, web chat, phone apps and even chatbots. The customer experience has shifted online and begun long before a purchase is made. Our Customer Support course looks at the new opportunities in customer support available online and how to take advantage of them.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Customers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. With our Contact Centre training online course, you'll be able to give teams the information and techniques needed to effectively assist your customer base. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Business succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee"s retirement your participants will identify common obstacles and how to overcome them. Our course will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Change management is faced by most business leaders on a regular business cycle basis. This can often be brought about by internal factors as expansion, re-trenching, merger & acquisition or re-financing a business. External drivers such as changes in trends and in particular technological factors that disrupt are now a regular part of the business landscape. Our course on Change Management will give any leader the right tools to implement changes more smoothly and to have them accepted more easily.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Every organisation is responsible for ensuring Cyber Security. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity and keep you on the right side of the law. With our course you will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
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Six Sigma and Lean Process is a data driven approach to creating efficiency in business processes. What it does is look at the stages of any process and focus on whether it’s the correct way to or whether better options are available and what it takes to implement those changes. Our course will provide an introduction and overview into this proven way of thinking that changed so many global corporations. It will give you an insight into the methodology and look at the toolkit required to successfully deploy Six Sigma.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Whether it”s the speech you deliver in the boardroom, podium, noticing key body ‘tells’ in a negotiation or simply a one-to-one with a team member, the level of attention you give to communication is a key differentiator in building rapport and gaining influence. Our Communication Strategies course will help you understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees, having a positive impact everywhere throughout the business and in people’s lives.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Writing is a key form of communication for most people, and it”s one that many struggle with. Written skills in particular have diminished with the advent of messaging and email. Having articulate, compelling and persuasive written arguments, logically laid out and well represented is key to good business communication. Whether it’s a proposal, report or agenda. Our Introduction to Business Writing course will give you a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. This refresher course will give learners that extra benefit in the business world that a lot of people are losing.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Supply Chain Management improves the coordination and relationship between suppliers, producers, and customers. It must be kept at a high level of an organisation in order to be successful in today’s global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With our Supply Chain Management course, your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Contract Management is considered a specialist skill, reserved for legal departments. However, it should be in the purview of all senior managers to understand the key organisations they have a legal relationship with. It may be considered a turgid and mundane part of your role but contract and tort should be firmly on your radar. If contracts are managed well a business will flourish in the spirit of the partnership. If not, companies face financial loss and ruin, relationship harm and damage to reputation. With our online course, you will develop a comprehensive understanding of the fundamentals of contract management. Whether a vendor, partners, customer or government, these agreements need to be managed carefully. You will get a view on how to effectively implement management that is both in the spirit and letter of the agreement.<br>Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Have you ever dreamed of starting your own business? Wanting to be your own boss? Don’t know what to do about your great business idea? If you have ever thought about these situations then let our entrepreneurship course help you open your mind to the possibility and the realities. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our entrepreneurship course.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Negotiation isn’t something restricted to the boardroom and multi-million dollar deals but something most people are faced with pretty much every day of their lives, even at a personal level. Negotiation is entirely about human interaction and there are certain phases, stages and emotional and intellectual skills required to master the skill of negotiation, no matter what the circumstance. Our course will give you an understanding into what a typical negotiation will play out, what an opponent will be thinking and the confidence to understand and find the result that makes each side think they have a win. You will learn that an atmosphere of respect is essential and that precious feeling of win-win will make all the difference in the long-term.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through our Body Language Basics course you will be given a set of tools to use to your advantage. These tools can be utilised in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications. Our body language course will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own body language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Our call centre training course will help improve the phone skills of team members and new employees working in a call centre environment. This will in turn help make them more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers. You will learn the skills to improve productivity and performance. Evaluating metrics and coaching are also used to make sure you can maximise the performance of teams.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Many studies have found that public speaking is the number one fear amongst most people – outranking flying, snakes, insects and even death. Ironically, it is also one of the skills that can make or break a person’s career as mastery of public presentations and presenting can leave a powerful, compelling and lasting impression. Our course will give you a good foundational understanding of the toolkit of skills and resources you will need covering medium such as video, powerpoint and even flip charts. You’ll also learn verbal and non-verbal skills to communicate with power and ways of overcoming nervousness – something that everyone faces, even the most experience of presenter.Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
What is the best way to handle a difficult customer? Building rapport? Learning stress management techniques? Recognising body language triggers? With our Handling Difficult Customers course, you will be able to develop a strong skill set including in-person and over the phone technique, being able to address complaints and generate new business.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Annual reviews are now a key instrument in most businesses. An annual review can keep staff focused and engaged. Giving feedback on positive attributes and areas for development is a pathway to success. With our Conducting Annual Reviews course, you can discover how to construct and conduct a well designed annual review. Define the categories for the review, link it to reward and compensation and use it to target and increase performance through the entire organisation.Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Conflict is a part of human nature and whenever people come together for any length of time, conflict will inevitably occur. Whether it’s over an issue, set of beliefs or character difference, the effects of unresolved conflict can be long lasting and damaging to a business, its relationships, staff and ultimately to you. Our Conflict Resolution course will give you a seven step process that is proven and can be used and adapted to handle disputes of any size. You will learn crucial conflict management skills, including anger management and using the Agreement Framework along with other strategies and tactics.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Employee on-boarding is an essential process for any company as part of their total recruitment procedure and investment and it should be treated with as much importance as the hiring and training process. In this age of hard to please millennials, who are more selective as to how they work and who they work with, the right programme, messaging of values, ethos, rules and regulations will create the right initial impressions for new hires. It will make a material difference to staff turnover. With our employee on-boarding course, you will understand what it takes to design a programme, get the right message and set & manage expectations. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Recruiting employees is perhaps one of the hardest and most overlooked areas of a business and essential to success. Any great business leader will tell you that the success of the company rests with its people and that starts with choosing the right talent long before you groom and evolve anyone. Many companies simply wait for talent to arrive, advertising a position and hoping. Actively seeking out the right kind of candidate is a sure fire way to find the right talent. Our course will help you understand how to find, interview and recruit the right candidate for you. It’s a huge investment from the outset and getting it wrong can be expensive on many fronts whether financially or through loss of morale and bad feeling and poor productivity. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Dismissing or firing employees is never easy, whatever the unfortunate circumstances. While it should always be treated as a last resort, it’s important that all avenues have been explored before proceeding. As well as understanding the principles, you will also need to know the legal and any other relevant implications to the process. With our course you will begin to see how important it is to develop a core set of skills to managing this process if and when it is time to let an employee go. NOTE: This course does not constitute legal advice in any way or form, merely outlining some of the best practice procedures you should consider. You should ALWAYS consult with a legal and HR professional who knows local employment laws. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Good hiring strategies hit both ends of the P&L in terms of generating long term growth in revenues and savings. Every successful business leader will tell you that the fundamental success of their company is down to its people more than its products or services. Hiring the right people is about more than just ability. They say hire for character, train for skill. The trick is getting the right mix of skills, attitude and cultural fit. Our Hiring Strategies course will help you understand how to seek the right candidate and give you the necessary tools to find the right people for you.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job. This has had an impact, particularly on those that are not equipped with the skills or knowledge to deal with these issues. Our Human Resource Management course will give managers the basic tools to handle numerous situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This online course will provide your participants those skills and assist them with certain Human Resource situations.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Creating and managing high performing teams requires a great deal of skill, focus and patience. High performers are usually very strong in a certain set of attributes, often countered by an equal lack of what could be considered basic and fundamental skills. Identifying the skills you need, hiring for them, managing them and ensuring all high performers interact and complement their team-mates is a skill in itself. With our Managing High Performance Teams course you can put yourself in a great position as a leader of these individuals.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
More and more as businesses go global, they are creating their own high performing remote teams or outsourcing the task to third parties in areas such as sales, service and market development. How do you manage this process and bring individuals, teams and groups together to share the same direction, values, objectives and expectations whilst facing logistical and other challenges that come with virtual management. Our Managing High Performance Remote Teams course will help guide you through setting up, managing and interacting remotely by identifying and helping you push through to success.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Sales teams are instinctively driven to success, enjoying the pressure of targets, deadlines and sales objectives to meet. However, when things aren’t going well they can struggle with motivation and direction. Finding the right incentives and management techniques for each individual and team is key to keeping this going. Harness better communication, mentoring and the right incentives – targets drive behaviours. With our Motivating Your Sales Team course, you will understand what it takes to keep them engaged, enthused, driven and moving in the right direction.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Good and great sales people are like any high performer, no matter what their field. Coaching them is like coaching any athlete or actor and provides many benefits in the long term. With our Coaching Salespeople course you will discover the specifics of how to develop coaching skills. You will learn to understand the roles and responsibilities of a coach as well as the challenges that coaches face in regards to specifically working with salespeople.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Selling in the current day has turned into a complex process. With customers more savvy and able to access more information than ever before, a sales process and cycle is as much a buyer cycle. As well as being compelling to the market as a whole, being known and being credible, the buyer has to be taken on the journey to purchase and by the time they reach you, they may be more sophisticated about your products – and your rivals – than you think. This Sales Fundamentals course will show you the basic sales process and proven tools that can be used, no matter what the size of the sale. You will learn to be more confident, handle objections and close a deal.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Teamwork is a part of most people’s daily life, whether in the workplace, with family life or with friends on the sports field or elsewhere. To genuinely grasp its power, you need to understand some of the core principles that may seem obvious but after often overlooked. Our Teamwork and Team Building course encourages you to explore the different aspects of a team, the dynamics and how each person fits into that. Learn the concepts, principles and values that make a team and turn it into a success.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
There are over one billion virtual workers making up the globally connected workforce, with the numbers expected to continue increasing. And with the world marketplace more accessible than ever, businesses big and small can take advantage of operating 24 hours a day across every region and timezone. Creating, managing and team building still follows the same principles but the challenges vary slightly to in-market teams. Our Virtual Team Building and Management course will help you understand how to work on these challenges and succeed globally.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
The workplace has been fundamentally changing over recent years, moving towards being more open, accepting and understanding of the differences in its staff and how diversity adds value. Leading global businesses embrace this while governments force those who slow or refusing to change with the times. Through our Workplace Diversity course, you will understand what diversity is in its many forms, deal with it in practical terms as well as intellectually and emotionally and handle circumstances where there is still resistance to change. Note: This course gives guidance and you should always be aware of your local legal obligations.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Harassment in the workplace is a serious issue with potentially long term damaging effects on individuals and major implications to the organisation as many high profile media stories have shown throughout the last year. Harassment can manifest itself racially, sexually, culturally or directed at those with disabilities or physically in the form of bullying. Not only is it unpleasant, in certain cases its illegal. Our Workplace Harassment course gives you the tools to recognise harassment. It will also help you understand the rights and responsibilities in creating a safe environment for everyone. Note: This course in no way constitutes legal advice and you should refer to your local laws for full guidance.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Workplace violence is rarity but a reality that can’t be dismissed. Discrimination and harassment can lead to a hostile environment and left unchecked can escalate into violence. This course will help you recognise certain behaviours and identify warning signs and tendencies in violent individuals and lower the risk of escalating a situation. It will also provide a toolkit of response mechanisms.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Chemistry is the essential but elusive constituent of any successful team, whether in business or in sport. Individual skill is what each person brings but chemistry is what brings them together and focused on achieving a goal through a sense of unity. With our Team building Through Chemistry course you will discover the specifics of how building chemistry through connections and shared purpose will utilise each other’s strengths.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Teamwork and being part of a functional team is a normal part of everyday business and corporate life. Strong teams benefit every organisation and allow members to elevate their results and career. As a manager, you will be at the heart of driving this success. Through our course you will be encouraged to explore the different concepts of what makes a great team, factors in building a team and activities that build cohesion and stimulate interaction and growth and bonding.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Leadership through influence is as much an art as it is a skill. While they say some leaders are born and not made, many circumstances can drive someone to take the lead, perhaps even in adversity, discovering abilities they never knew they had. Once you learn the techniques of leadership and influence and add your own authenticity, it will be easy to build the confidence to take to lead. The more experience you have in acting as a leader, the easier it becomes.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
What is self leadership? When you’re an experienced leader, you focus all your time and energy on the direction of others and events. How do you lead, coach and motivate yourself thereby ensuring you’re doing the right thing for others? With our Self Leadership course, you will discover the specifics of how to evolve into a higher state of leadership through strength and wisdom.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Supervising others is the first stage on a management career. Between managing your own time, project and objectives, helping team members solve problems and supporting peers, the week soon disappears. With our Supervising Others course, you can learn to maximise your efficiency, develop management skills such as delegation, time management and setting both goals and expectations, resolving conflict and disciplining staff.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Being more likeable is always a desirable quality. Managing that whilst managing others is a hard balance between being liked and respected, particularly as an authority figure that has to sometimes handle difficult conversations to the people who like and support you. This course will show how honesty, integrity, authenticity and trust will be the biggest tools to foster better relationships with teams and staff. Learning to avoid micromanagement, trust and empower others, accept feedback and delegate will all improve your manager scores.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Coaching and mentoring a colleague can be an extremely rewarding two way experience. As well as imparting knowledge, experience and wisdom you can receive a great deal from the diversity of new ways of thinking that can evolve and change your own way of thinking. Coaching goes beyond imparting information about a role but adding wisdom and value to an individual’s work and sometimes personal life. It can be an intimate bond of sharing and exchange. Our Coaching and Mentoring course gives a good introduction and overview into how to develop an individual towards high performance.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Managing managers in your leadership team is the same as managing any direct reports. As you move up the career ladder, the responsibility increases but the same principles apply. It is critical to provide guidance, support and empower individuals as the stakes are usually higher. With our course you will be able to develop the managers and emerging talent around and close to you. As every manager knows, learning never stops.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Middle Management is by far the largest tier of leadership in most organisations. They are generally department heads, responsible for key functions and project that keep the company progressing. They are usually the most burdened and loyal at the same time but unable to grow due to the myopia of their role or function. Businesses must focus on this key layer of management and allow them to understand their role in the organisation and opportunities ahead of them. Our course provides an essential toolkit of practical advice and principles to grow these young and driven manager.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Recruiting Millennials has become a specific area of expertise as the new age and more technically skilled, savvy and demanding new hire has more choice open to them. Our on-boarding millennials course will take you through the differences in the new workforce and how to handle their arrival, welcome and integration into the business. On-boarding employees is a secure investment that will pay dividends in getting the right cultural fit, developing skills and knowledge and value to your company.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Talent Management in a company will pay great dividends on investment but requires special effort and attention. The leaders of the world’s greatest companies will always tell you that their people are their greatest asset. With a strong talent management programme you are developing a more skilled and loyal workforce and attracting more skilled new hires, which is particularly challenging when recruiting millennials. Our Talent Management course will give insights and guidance on how the world’s best companies are running their programmes, which can also provide you with the same long term growth and stability.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
How to Develop New Managers is a course that will help you identify prospective managers early in the management track, helping the company overall with its long term success and succession planning. Becoming a new manager is a major step for an individual and supporting them is key. Our course will help outline the best practices and share knowledge in showing how to develop well rounded, balanced and confident managers who can fit your organisation’s cultural values and grow with you for the long term.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Corporate Behaviour and Corporate Social Responsibility have become a major factor in the success or failure of many companies – whether small or global conglomerates. In the age of mass media and social media distribution all seen the stories of organisations having to spend millions on repairing reputational and brand damage because they didn’t have the right set of values and staff training in place. Our Developing Corporate Behaviour course helps use best practice to articulate your core values, train employees and equip everyone to better deal with incidents.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Crisis Management is as important an approach as financial and personnel management. Having a clear and effective programme in place can mean the success or failure of a company for the long term as well as affecting profitability and reputation. You should have a plan in place to identify and assess risk, respond accordingly and have disaster recovery ready. Our course focuses on crisis management within your company and will help you recognise the warning signs, help avoid such situations and develop skills to manage it.
Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours.
In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Want to tell is someone’s telling the truth just by looking at their facial expressions and body position? Want to know when you have an advantage in a sales or negotiation situation or when to back off? Through the use of body language, you can pick up on patterns of small signs that could give you the edge in everything you do. Our body language basics course is an introduction and overview on some of the techniques to understand the unspoken language that makes up over 70% of all communication. It will also help you underastand your own body language and how it’s been seen and perceived, even at a subconscious level and how to adjust and improve the way you connect through non-verbal communication. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.
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Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. On our course, you will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
In our How to Learn New Skills course for adults, you’ll look at the principles behind what educators know as Bloom’s Taxomony, which looks at four types of knowledge we acquire and the models and ways we can hone our ability to comprehend, learn, remember and recall. Learning is child’s play indeed, but for an adult it’s no longer that simple. The brain finds it harder to absorb and adapt new knowledge, thinking and patterns. It’s one of the reasons we don’t like change. But now more than ever, the business world is moving fast and to keep relevant and current, you need to constantly adapt and learn new skills. Don't get left behind. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Anger can be a very damaging condition in anyone’s life, particularly if left to escalate and untreated. It can affect your work, personal life and relationships and have devastating consequences, even resulting in criminal prosecution and a legacy that will stay with you for years. While anger is a normal reaction that everyone experiences, it’s how you identify it, manage it in an effective way, turning that energy to positive effect. This course will give you a constructive approach and tools to identify triggers and coping strategies when you get angry. Note: This course is not intended as a replacement for professional help and guidance. Professional help should always be sought, especially if there is risk to a person and those around them. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Appreciative Inquiry is form of positive questioning that can give a new perspective on problem solving and solution gathering. Using a new set of tools and skills, it can strengthen relationships, improve your thinking and transform the culture through the use of positive approaches, mindfulness and controlling negative situations. With our course, you will learn the new approach in how to invoke good practice. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Correct records keeping will not only offer liability protection; it will also increase efficiency and productivity. To put it simply, maintaining records and archives will improve the overall financial and business performance, particularly in this digital age. On our course, you'll get an overview and learn how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
In this day and age of multiple distractions, the average person can have between 50,000 and 70,000 thoughts in a 24 hours day – whether awake or asleep. And in the age of multiple distractions and devices, it’s no wonder that attention and focus are at constant risk of depletion – it could be argued we are all facing some degree of ADHD. It can affect your work, your relationships and progress. Our course will give valuable insight, tools and strategies to help you be more attentive, vigiliant and focused in your daily life to achieve the goals you want. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Workplace conduct is an issue that costs industry millions each year through conflict, dispute, arguing and even violence between staff. This course focuses on the core issue of civility and respect amongst and towards fellow staff and how to ensure a positive, polite and respectful environment exists for all. This course looks at the typical cause and effect and the skills needed by management to effectively ensure that civility is systemic throughout an organisation. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Webinars are a highly effective and low-cost way to deliver targeted content to a large audience. Whether it’s product information and training to staff, agents and partners situated globally or marketing to highly targeted audiences, they provide a live or on-demand way for audiences to connect from around the globe at any time. Our course will give you guidance on putting together and facilitating a great experience for your audience, look at key presentation skills and ways to engage the audience fully. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Delivering constructive criticism is one of the difficult conversations that make up some of the toughest challenges you face in a leadership role. If done correctly, it can deliver many benefits to your organisation and the individual. It has to be planned, managed and delivered in a certain way so as to avoid long term negative outcomes and bring the individual along with you. Our course will help you deliver effective feedback to demonstrate that management cares about an individual and will invest time and effort into their career development. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Being a personal or executive assistant is a key and unique position requiring a great deal of professional and personal skills. From management and organisational skills to meticulous planning, you also need discretion, confidentiality and sensitivity and being an effective gatekeeper. Our course gives you an overview of the tools you need and what it takes to become a successful assistant. Study our course in the way you want. In small units or in one. Synchronise your learning between any device and remember and track your progress. Study and answer questions at your convenience and at the end of the course, if you answer more than 80% of the questions correctly, qualify for a certificate of achievement. You can even log your CPD hours. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
The health and wellness of all staff should be a key priority for any successful and values led business. Your organisation should be contributing to the overall happiness and wellbeing of all who work for you. With our course, you will be able to look at common issues of health and preventative care through to workplace conflict and stress. Health and wellbeing of staff is the responsibility of the whole company so take it seriously. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
For any working professional, meetings are probably one of their biggest complaints - along with report writing. Even a simple one-hour team meeting that is poorly planned could cost a company one or two working days in lost productivity and leave a negative taste with staff. However, when done well with objectives, outcomes and a structured plan that is properly managed and facilitated, a meeting or workshop can be one of the most productive tools a business can have at its disposal. Giving the chance for multiple points of view, experience but all coming together for an understood and known purpose. Our course will explore how to reduce time wasting, give meetings purpose and focus through planning and leading techniques that will engage attendees and leave a lasting impression. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Whether you’re training full-time professionally or running as part of your role, being prepared and forward planning is essential for successful training and education. Our course will provide you the skills to help deliver engaging and compelling workshops. These are areas such as facilitation, handling difficult groups and topics and giving the development that trainees need to excel in their own skills base. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
In this day and age of always on devices and work caused through increased connectivity, demands and pressures of either your own business or a ever demanding job, creating balance is harder than ever. Our Work-Life Balance course will help you manage your time more efficiently in order to produce more from less time. It will help you focus on priorities, set accurate goals and communicate better and generally help give you some of your life back. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Critical Thinking skills provide you with a different way to look at issues and problems. By applying a combination of logic, reasoning and open mindedness you can approach things in an entirely new way and surface new answers and solutions. Our course has a collection of tools and strategies, most of which you will already possess, to help you hone the skills to evaluation, identify and distinguish between relevant and irrelevant information, improve your overall performance and ensure you maximise your chances of productive decision making in key situations. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Office politics are the essence of our own real life reality shows. People are social and interactive and inevitably will get on and fall out. As a manager, your trick is to keep people focused and positive and avoid negative clique building and pernicious behaviours that can harm and damage people and productivity and even lead to job losses and effects on the business. Our course will give guidance on handling and preventing situation, the classic office personalities and strategies to keep people focused and positive. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Personal branding is underrated yet a very powerful tool you can develop. It helps you identify your strengths, characteristics and skills as an individual. Understanding what you are, what you aren’t and what you aspire to be will help give focus and help you define yourself at a personal and professional level with a degree of authenticity. In this course you can use the toolkit of skills to help define you, teach you how to control and develop that image you purvey and help you manage the brand of you – in person, online, during a crisis and even in how you dress and project yourself. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Workplace safety, as well as being governed by statute, is a moral obligation for all businesses to ensure that everyone who works for you can be sure they are coming to an environment that isn’t harmful and damaging. Our course helps you review common hazards and safety measures that will give you the tools to create policy that goes beyond minimum legal requirement and helps you anticipate hazards, prevent injury and attack and keep employees wellbeing at the centre of your business. Note: This course does not replace advice and compliance planning you should make in order to meet your local and national legal requirements. You should always check directly with the government or other department for your legal requirements. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device. -
Social media’s impacts and power on all aspects of life need no explanation. It’s become a way of life, changed habits and is the way people communicate in what can be a potentially addictive and pernicious way. Our course looks at how to handle its existence in the workplace through instruments like policy documents, along with education on social etiquette and the pitfalls and benefits of it as a channel. In all our business courses, you get access to around six hours of e-learning that you can watch, listen and read. There are usually 100 questions and at the end of the course you will receive a certificate of completion that you can use against any personal or professional development requirements. As well as the course, you also receive a FREE e-book that you can read on your Kindle or other e-reader. You also get a FREE audiobook of the course so you can listen to the whole course uninterrupted on your device.